If you’d love a job where you can talk all day, every day, a call centre job could be for you. Relying on strong communication skills and the ability to interact with a range of individuals on an often diverse selection of topics, these are the perfect position for those who pride themselves on being great communicators.
Engaging, interesting and rewarding
Talking to people about specialist information can be very engaging and interesting for those who work in call centres. The role is about helping people and problem solving which means job satisfaction levels are high.
Many of these jobs also offer rewards, bonuses and incentive schemes so pay rates are anything but unreasonable. Increased effort can lead to increased success and subsequent progression as well as better pay.
Highly transferable skills
Whatever your reason for applying for the job, there are many skills you can develop which will be useful on a professional level and many transferable skills which you can bring from other industries.
As your job is conducted entirely over the phone, you must be able to communicate with customers clearly, effectively and quickly. This skill should be demonstrated during your interview as well and that means knowing how to address the interviewer and how to demonstrate your communicative capabilities without dominating the conversation.
If you’re someone who struggles with communication then there are plenty of online resources to help you – including the BBC Skillswise service which offers maths and English tuition for adults. A call centre job can help hone any existing communication skills by putting them to use in a fast-paced and dynamic work environment.
Other skills you will hone include conflict resolution. On occasion, you will have to deal with a difficult customer and come to a resolution calmly and rationally. This requires excellent negotiation skills and the ability to think on your feet.
When assessing the skills you currently possess for call centre positions you should look towards specialist firms who can aid with your recruitment. Call centre jobs are a perfect example and are well worth considering if you’re looking for a new career.
If you can talk the talk …
As with any position, you’ll get out what you put in. Investing in a call centre job can open a world of opportunities to you and make you more adept at selling. Whilst primarily this will be concerned with the products and services you’re offering on behalf of your employer, it will indirectly make you better at selling yourself too. Essentially, once you’ve learnt to talk the talk in a call centre job you’ll be more comfortable walking the walk – and that will be beneficial in all areas of your life.